Privacy Policy

1. Introduction

agam60 ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all users ("you," "your," or "Player") who access or use our online betting and gaming services. This Privacy Policy explains how we collect, use, store, process, share, and protect your personal information in accordance with international data protection laws and regulations.

By creating an account, accessing the Platform, or using any of our services, you acknowledge that you have read, understood, and agreed to the data practices described in this Privacy Policy. If you do not agree with our privacy practices, you must immediately discontinue use of the Platform and refrain from providing any personal information.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, which are incorporated herein by reference. We reserve the right to update or modify this Privacy Policy at any time, and any changes will be effective immediately upon posting to the Platform. Your continued use of agam60 services following such changes constitutes acceptance of the revised Privacy Policy.

2. Information We Collect

agam60 collects several categories of personal information to provide, maintain, improve, and secure our services. The types of data we collect include:

2.1 Information You Provide Directly

When you register an account or use our services, you voluntarily provide the following personal information:

• Account Registration Data: Full legal name, date of birth, gender, email address, mobile phone number, residential address, username, and password
• Identity Verification (KYC) Documents: Government-issued photo identification (Indonesian National ID/KTP, passport, driver's license), proof of address documents (utility bills, bank statements), selfie photographs for identity confirmation
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet account information (OVO, DANA, GoPay account identifiers), cryptocurrency wallet addresses, transaction history, deposit and withdrawal records
• Communication Data: Information contained in your communications with our customer support team via email, live chat, or other channels, including support tickets, complaints, feedback, and inquiries

2.2 Information Automatically Collected

When you access or use the agam60 Platform, we automatically collect certain technical and behavioral data:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IP address, device ID, MAC address)
• Usage Data: Pages visited, features used, time spent on the Platform, click patterns, navigation paths, referring and exit pages, date and time stamps of activities
• Location Data: General geographic location derived from IP address (city/region level, not precise GPS coordinates) to comply with jurisdiction restrictions and prevent unauthorized access from restricted territories
• Gaming Activity: Betting history, game preferences, wagers placed, game outcomes, bonus usage, loyalty program participation, win/loss records
• Cookies and Similar Technologies: Data collected through cookies, web beacons, pixel tags, and local storage to remember your preferences, authenticate your session, analyze Platform usage, and deliver personalized content

2.3 Information from Third Parties

We may receive limited information about you from third-party service providers, including:

• Payment Processors: Transaction confirmation data from banks, e-wallet providers, and cryptocurrency payment networks to verify deposit and withdrawal processing
• Identity Verification Services: Confirmation of identity document authenticity through third-party KYC verification providers
• Fraud Prevention Services: Risk assessment data and fraud indicators from specialized security vendors to protect against account takeover, identity theft, and payment fraud

3. How We Use Your Information

agam60 processes your personal data for the following legitimate business purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your player account
• Authenticating your identity and verifying your age (21+ requirement)
• Processing deposits, withdrawals, and financial transactions
• Providing access to sports betting markets, casino games, slots, and other gaming products
• Recording and settling bets, calculating winnings, and updating account balances
• Administering bonuses, promotions, and loyalty program rewards
• Providing customer support and responding to inquiries

3.2 Legal and Regulatory Compliance

• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Verifying that you meet eligibility requirements (age, jurisdiction, legal capacity)
• Preventing underage gambling and self-excluded individuals from accessing the Platform
• Cooperating with law enforcement agencies and regulatory authorities when legally required
• Maintaining records for audit and regulatory reporting purposes
• Detecting and preventing fraud, money laundering, collusion, bonus abuse, and other prohibited activities

3.3 Platform Security and Fraud Prevention

• Monitoring account activity for suspicious patterns or unauthorized access
• Detecting and blocking automated bots, scrapers, and cheating software
• Investigating and resolving disputes, complaints, and Terms violations
• Protecting the Platform from cyberattacks, data breaches, and technical vulnerabilities
• Maintaining audit logs for security incident investigation and forensic analysis

3.4 Communication and Marketing

• Sending transactional emails related to your account (registration confirmation, deposit receipts, withdrawal notifications, password resets)
• Providing customer support responses and service updates
• Sending promotional offers, bonus notifications, and marketing communications (with your consent, where required by law)
• Conducting player satisfaction surveys and feedback requests
• Delivering personalized content and game recommendations based on your preferences

3.5 Analytics and Platform Improvement

• Analyzing user behavior and Platform usage patterns to improve functionality and user experience
• Conducting A/B testing of features, layouts, and promotional campaigns
• Generating aggregated, anonymized statistics for business intelligence and reporting
• Developing new products, features, and services based on user needs and preferences

4. Legal Basis for Data Processing

agam60 processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our contract with you (Terms & Conditions), including providing gaming services, processing payments, and managing your account
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC/AML requirements, age verification mandates, and regulatory reporting obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, customer support, and business analytics, provided such interests are not overridden by your fundamental rights
• Consent: Where required by law, we obtain your explicit consent before processing certain categories of data, such as marketing communications and optional data collection

5. Data Sharing and Third-Party Disclosure

agam60 does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your data with carefully selected third-party service providers and partners in the following circumstances:

5.1 Service Providers and Business Partners

• Payment Processors: Banks, e-wallet providers (OVO, DANA, GoPay), and cryptocurrency payment gateways to process deposits and withdrawals
• Identity Verification Services: KYC verification vendors to authenticate identity documents and prevent identity fraud
• Game Providers: Licensed slot, casino, and sports betting content providers to deliver game content and calculate outcomes
• Cloud Hosting Services: Infrastructure providers for secure data storage and Platform hosting
• Customer Support Tools: Live chat platforms and email service providers to deliver customer support
• Analytics Providers: Web analytics and business intelligence tools to analyze Platform performance and user behavior

All third-party service providers are contractually obligated to protect your data, use it only for specified purposes, and comply with applicable data protection laws.

5.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with licensing and regulatory requirements
• Required to investigate suspected illegal activities, fraud, or Terms violations
• Necessary to protect the rights, property, or safety of agam60, our users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization, subject to the same privacy protections outlined in this Policy.

6. Data Security Measures

agam60 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmissions between your device and our servers are protected by industry-standard SSL/TLS encryption (minimum 256-bit). Personal information stored in our databases is encrypted at rest using AES-256 encryption.
• Access Controls: Strict role-based access controls ensure that only authorized personnel can access personal data on a need-to-know basis. All access is logged and monitored.
• Secure Authentication: Passwords are hashed using bcrypt or similar cryptographic algorithms and are never stored in plain text. Multi-factor authentication is available for enhanced account security.
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect against unauthorized network access and cyberattacks.
• Data Backup and Disaster Recovery: Regular encrypted backups ensure data availability and integrity in the event of system failure or disaster.
• Employee Training: All staff members receive mandatory data protection and security awareness training.
• Third-Party Audits: Independent security assessments and penetration testing verify the effectiveness of our security controls.

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should immediately notify us if you suspect unauthorized account access.

7. Data Retention

agam60 retains your personal data for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your active account plus seven (7) years after account closure, as required by financial regulations and anti-money laundering laws
• Transaction Records: Retained for a minimum of seven (7) years to comply with tax, accounting, and regulatory requirements
• KYC Documents: Retained for seven (7) years after account closure to meet regulatory obligations
• Communication Records: Customer support communications retained for three (3) years for dispute resolution and quality assurance purposes
• Marketing Data: Retained until you withdraw consent or opt-out, after which data is deleted within 30 days
• Analytics Data: Aggregated and anonymized usage data may be retained indefinitely for statistical analysis

After the applicable retention period expires, personal data is securely deleted or anonymized such that it can no longer identify you.

8. Your Privacy Rights

Under international data protection laws, you have the following rights regarding your personal information:

Right	Description
Right to Access	Request a copy of the personal data we hold about you, including the categories of data, purposes of processing, and recipients of your data.
Right to Rectification	Request correction of inaccurate or incomplete personal information in your account profile.
Right to Erasure	Request deletion of your personal data, subject to legal retention requirements and legitimate business interests.
Right to Restrict Processing	Request limitation of how we process your data in certain circumstances, such as while we verify data accuracy.
Right to Data Portability	Request a copy of your data in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to Object	Object to processing based on legitimate interests, including direct marketing communications.
Right to Withdraw Consent	Withdraw your consent for processing activities that require consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Privacy Rights Request." We will respond to your request within 30 days and may require identity verification to prevent unauthorized access to your data.

9. Cookies and Tracking Technologies

agam60 uses cookies, web beacons, and similar technologies to enhance your browsing experience, analyze Platform usage, and deliver personalized content. A cookie is a small text file stored on your device that allows us to recognize you across multiple sessions.

Types of Cookies We Use:

• Essential Cookies: Required for Platform functionality, including user authentication, session management, and security features. These cannot be disabled without impairing Platform operation.
• Performance Cookies: Collect anonymous information about how you use the Platform, helping us improve performance and user experience.
• Functionality Cookies: Remember your preferences (language, currency, display settings) to provide personalized features.
• Advertising Cookies: Used to deliver relevant promotional content and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. However, disabling essential cookies may impair your ability to use certain Platform features. For more detailed information about the cookies we use, please refer to our Cookie Policy.

10. International Data Transfers

agam60 operates internationally and may transfer your personal data to servers located outside Indonesia. When we transfer data across borders, we ensure appropriate safeguards are in place to protect your information, including:

• Using data centers and hosting providers that comply with international security standards (ISO 27001, SOC 2)
• Implementing contractual clauses with third-party processors that require equivalent data protection
• Applying encryption during data transmission and storage
• Conducting due diligence on the privacy practices of countries where data is processed

11. Children's Privacy

The agam60 Platform is strictly intended for adults aged 21 years or older. We do not knowingly collect personal information from individuals under the legal gambling age. If we become aware that a minor has provided personal data, we will immediately delete such information and permanently close the account. Parents or guardians who believe their child has registered an account should contact us immediately at [email protected].

12. Changes to This Privacy Policy

agam60 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. Material changes will be communicated via email or prominent notice on the Platform. Your continued use of agam60 services following such notification constitutes acceptance of the revised Privacy Policy.

13. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Team: